I’m convinced most of my customers do not really understand the IBM Support process. In fact, I’m also sure that most of my Sales counterpart do not understand it either. Now each customer’s situation is unique, but the process by which they engage IBM Support and escalate their issues are the same for everyone. I’m going to try to enlighten everyone of this process and hopefully avoid some frustrations along the way, or at least minimize them.
So pay close attention, take notes, bookmark this page, subscribe to my blog, download the file or whatever, but by all means, please, please….share this information within your organization.
How To Use IBM Software Support
Like this:
Like Loading...
Related
Published by CyberDude
I am a CyberSecurity specialist, solutions architect, blogger, twitterer working for a state of the art and innovative technology company. My main responsibilities are to help enterprises protect their data and systems of engagement from unlawful breaches into their network and endpoints. Okay, that was a bit over the top, so to net this out, just think of a cyber cop protecting your perimeter and securing your entryways into your systems.
Much of my spare time is spent trying to get a balanced life. Taking the time away from work and just enjoy life. Keeping my mind and body fit by running Spartan Races. Spending time with family and friends. Eating a balance diet..yada yada yada...and living the dream.
View all posts by CyberDude
I’m convinced most of my customers do not really understand the IBM Support process. In fact, I’m also sure that most of my Sales counterpart do not understand it either. Now each customer’s situation is unique, but the process by which they engage IBM Support and escalate their issues are the same for everyone. I’m going to try to enlighten everyone of this process and hopefully avoid some frustrations along the way, or at least minimize them.