You have the IBM® Lotus® Sametime® Gateway implemented in your environment and need to troubleshoot issues related to communicating with Jabber, Google or other XMPP-based communities.
The following information is considered a Must Gather for troubleshooting issues with XMPP-based instant messaging environments. Utilize this document to:
1. Review your current configuration, and
2. To gather system information for IBM Support prior to opening a Problem Management Report (PMR) for support regarding awareness with Google or other XMPP-based gateways.