We have produced this guide with the following objectives in mind:
Introduce you to IBM Software Support
- Share information on the people that make up our World Wide (WW) IBM Software Support Organization
- Provide information on the support service offerings currently available from IBM, including definitions of programs, policies, and procedures
- Help you to effectively utilize the Knowledge Content available on the Web and many new Self Assist tools that are available to you
- Improve your experience when contacting IBM Software Support for assistance
- Assist you in getting information on software support for companies that have been recently acquired by IBM and are not fully integrated into the IBM Support Offerings and processes
- Explain how you can enhance your IBM Software Support with additional services to meet your needs
via IBM – Software Support Handbook – Welcome.
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I am a CyberSecurity specialist, solutions architect, blogger, twitterer working for a state of the art and innovative technology company. My main responsibilities are to help enterprises protect their data and systems of engagement from unlawful breaches into their network and endpoints. Okay, that was a bit over the top, so to net this out, just think of a cyber cop protecting your perimeter and securing your entryways into your systems.
Much of my spare time is spent trying to get a balanced life. Taking the time away from work and just enjoy life. Keeping my mind and body fit by running Spartan Races. Spending time with family and friends. Eating a balance diet..yada yada yada...and living the dream.
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