IBM – Software Support Handbook – Welcome

We have produced this guide with the following objectives in mind:

Introduce you to IBM Software Support

  • Share information on the people that make up our World Wide (WW) IBM Software Support Organization
  • Provide information on the support service offerings currently available from IBM, including definitions of programs, policies, and procedures
  • Help you to effectively utilize the Knowledge Content available on the Web and many new Self Assist tools that are available to you
  • Improve your experience when contacting IBM Software Support for assistance
  • Assist you in getting information on software support for companies that have been recently acquired by IBM and are not fully integrated into the IBM Support Offerings and processes
  • Explain how you can enhance your IBM Software Support with additional services to meet your needs

via IBM – Software Support Handbook – Welcome.

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