IBM® Level 2 L2 Support Teams are able to perform more effective and accurate triage and problem determination if detailed problem descriptions and a complete set of diagnostic data are provided when a PMR is opened. You can do this by following the best practices of using the IBM Electronic Service Request SR, providing detailed problem descriptions, and using Automated Data Collection ADC, to provide a complete set of diagnostic data.
via WebSphere Portal Family wiki: Best Practices for WebSphere Portal: Using IBM Lotus troubleshooting tools: Electronic Service Request, Automated Data Collection, and IBM Support Assistant.
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I am a CyberSecurity specialist, solutions architect, blogger, twitterer working for a state of the art and innovative technology company. My main responsibilities are to help enterprises protect their data and systems of engagement from unlawful breaches into their network and endpoints. Okay, that was a bit over the top, so to net this out, just think of a cyber cop protecting your perimeter and securing your entryways into your systems.
Much of my spare time is spent trying to get a balanced life. Taking the time away from work and just enjoy life. Keeping my mind and body fit by running Spartan Races. Spending time with family and friends. Eating a balance diet..yada yada yada...and living the dream.
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