IBM® Level 2 L2 Support Teams are able to perform more effective and accurate triage and problem determination if detailed problem descriptions and a complete set of diagnostic data are provided when a PMR is opened. You can do this by following the best practices of using the IBM Electronic Service Request SR, providing detailed problem descriptions, and using Automated Data Collection ADC, to provide a complete set of diagnostic data.
IBM WebSphere Portal upgrades can be a very cumbersome undertaking. This document is meant to provide a basic set of what to do and what not to do when performing Portal upgrades.
Failure to observe these points, particularly in the ‘What NOT to do’ section can result in an unusable system and often results in complete reinstalls.