IBM E-Support Services

IBM Electronic Support addresses five critical areas to ensure you have the best possible support experience:

  1. Simplifying support and creating more consistency across all IBM products.
  2. Delivering intelligent resources and tools that display information focused on the products you use.
  3. Providing proactive capabilities that solve problems before operations are affected.
  4. Thriving collaborative communities that connect to worldwide support networks and knowledge.
  5. Enabling seamless and smooth transition between online and live support teams for quick problem resolution.

via IBM E-Support Services.